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1993 Vision Optimas Award Profile United Parcel Service of America

October 1, 1993
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The Urban Internship Program sends managers into inner cities to work on community service programs. The program helps people in need while enhancing manager's skills.
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Skill-based Pay Program Improves Customer Service

June 1, 1993
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To encourage field technicians at Northern Telecom to keep their skill levels current and to adequately compensate them for increasing skill levels, Northern Telecom created Fast Forward , a true pay-for-skills program. The only way to receive an increase in base pay is through the attainment of new skills.
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1993 Service Optimas Award ProfileBRRuiz Food Products, Inc

April 1, 1993
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Much of the HR department's role at Ruiz is making sure that the corporate goal of educating employees is met. An on-site education center teaches English as a Second Language, helps employees improve their literacy skills in Spanish, and offers computer
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Customer Service Focus Prompts Employee Exchange

October 1, 1992
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When Kodak learned from First Chicago Bank that it needed to better understand customer needs, it initiated an employee-exchange program that helped both companies gain fresh insight.
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1992 Service Optimas Award ProfileBRTexas Instruments

April 1, 1992
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Merging cultures and selecting staff are two issues that HR address when the company forms joint ventures.
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1991 Service Optimas Award ProfileBRAllergan Inc

March 1, 1991
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Allergan's HR department has been structured and restructured to meet the demands of a growing business. Even HR professionals at Allergan don't have a name for the structure, but they have managed to sustain a function that's both centralized and decentr
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