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Do Recognition and Rewards Really Help Boost Retention?

August 29, 2011
Treating employees well is common sense, but it needs to be common practice. Far more important for today's employees is this: intangible recognition for a job well done. This recognition usually requires little or no financial commitment for an organization, yet produces a high return.
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Should We Worry That a Manager Pals Around With HR Staff?

April 6, 2011
We have a manager with considerable authority who regularly pals around with a member of my human resources staff. It is common knowledge that they are good friends. I would like to find out what this situation could possibly do in terms of employee perception and effective management. I don't have any evidence that there have been any compromises, but should I, as HR supervisor, be worried about possible leaks of confidential data and possible negative employee perception? How should I handle this delicate situation—if it needs to be handled at all?
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As We Transition to Internal Coaching, What Obstacles Should We Expect?

February 1, 2011
We are moving from vendor-provided career coaching to an internal model to support career advancement for our employees. This includes people in entry-level positions through professional allied health roles. What obstacles/adjustments should we expect and how can we prepare ourselves to make the transition? And is there any way to know how long this might take?
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<i>Dear Workforce</i> How Do We Handle Frustrated Job Seekers?

June 15, 2010
Our company is in a geographic region suffering from high unemployment. As a result, our in-house recruiters can't keep pace with the hundreds of résumés from desperate job seekers that we receive each week. Our standard response is that a recruiter will contact people if there is an opportunity to discuss, but that hasn't stopped people from telephoning us in search of more information. And the calls are becoming more frequent and confrontational. How should we handle this? We want to be fair to the people seeking work, but we simply lack the staff to give personal attention to each résumé. At the same time, we are worried about overlooking a potentially promising candidate.
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