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How Not to Respond to a Harassment Complaint

March 21, 2013
If you are not the person in your organization trained to address and investigate sexual harassment claims, immediately refer the matter to the person who is. If no one is, hire a consultant or attorney who specializes in these issues to do the investigation for you.
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How Do We Get Managers To Embrace Difficult Conversations?

March 20, 2013
How do we make our managers better at having difficult conversations with our employees? Sometimes it seems easier for them to gloss over tough topics rather than engage employees in discussion and uncover problem area. How do we convince them to probe below the surface without interrogating employees? We'd prefer to avoid mandating it as part of a manager's performance reviews. —Touchy Subject, executive assistant, health care, Sydney, Australia
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How Do We Divide Talent Management?

March 20, 2013
How should we divvy up responsibilities for talent management? Our feeling is that if it resides solely with HR, how could we hold managers accountable for execution? On the other hand, managers aren't really cut out to develop strategies for talent acquisition, workforce planning. I guess what I'm asking is: Is there a dividing line in talent management and, if so, which responsibilities do our managers have for helping us catch the vision? —Too Many Chiefs, Director of strategy, technology, Cincinnati
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