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We Are Beset by Shoddy Attendance. Should We Fire Everyone and Recruit New Workers?

December 6, 2012
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In the last year we have had an influx of new hires who are either unable to come to work on time or call in to report that they won't be coming to work. We have a firm policy on attendance and timeliness and terminate after several warnings. How should we address this issue in a way that reinforces the importance of timeliness? Are other companies having this problem? Should we just begin firing people and start the recruitment process all over again? —Fed Up, business services, Portsmouth, New Hampshire
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How Do We Elicit Cultural Insights From Job Candidates?

December 6, 2012
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We are trying to screen for culture and need to develop interview questions that tell us whether a job candidate will embrace teamwork and altruism, possess a self-depreciating demeanor and yet take their work seriously. If interview questions aren't the best way, please suggest an alternative. —In Need of “People” People, retailing, Santa Fe, New Mexico
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How Do We Determine Employees Who Exceed Expectations? (Revised January 15, 2013)

December 3, 2012
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What are ways that we can determine who our company's top performers are? —Taking Stock, wholesale trade, Seattle
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TEST 3: How Do We Change Job Titles Fairly?

November 8, 2012
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What factors should we consider when redesignating titles among leaders in the same or similar job grades? —Title Fight, assistant manager, mining/oil/gas, Singapore
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TEST 2 : How Do We Change Job Titles Fairly?

November 8, 2012
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What factors should we consider when redesignating titles among leaders in the same or similar job grades? —Title Fight, assistant manager, mining/oil/gas, Singapore
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TEST : How Do We Change Job Titles Fairly?

November 8, 2012
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What factors should we consider when redesignating titles among leaders in the same or similar job grades? —Title Fight, assistant manager, mining/oil/gas, Singapore
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How Can We Be Certain Our Workers Perform at a High Level?

September 19, 2012
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Our leadership wants to breed culture that drives high performance, yet it seems to be an abstract concept. How do know we are getting optimum performance from our employees—and hence our organization? —Mr. Precision, human resources executive, utilities, Singapore
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What's the Best Method for Assessing Sales Incentives?

September 5, 2012
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How do we figure out the return on investment of our employee rewards and recognition programs, particularly those for salespeople? —Not Getting It, learning and development manager, Pasay City, Philippines
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How Do We Preserve Our Culture in an Age of Virtualization?

September 5, 2012
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Our company has been successful because we keep things on a personal level between our senior managers and employees. We don't want to lose that close-knit feel, but we also see the value of using virtualization. How do we incorporate the technology while preserving our culture? —Vexed by Virtualization, HR generalist, construction/engineering, Indianapolis
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How Do We Help People Adapt to Dynamic Situations?

September 5, 2012
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Some of our employees are set in their ways, and it's hard to persuade them to learn new things. What can we do as an organization to help them adapt to dynamic situations? —Stuck in a Rut, learning and development specialist, Milan, Italy
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