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Managing Today's Immigrants

February 1, 1993
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Immigrants, who present distinct training needs and multicultural issues, make up as much as 40% of the annual growth in the U.S. work force. To compete, companies must learn to manage them successfully.
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Keys to Starting a TQM Program

February 1, 1993
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Without careful analysis and planning, total quality programs are doomed to fail. The efforts have better odds if the mandate comes from the top and the programs are shaped by goals and action steps.
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How Managers Can Communicate Better with Foreign-born Employees

February 1, 1993
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Here are a few simple tips on how to communicate with someone whose English skills are minimal, to assess how well the individual has understood what you've said and to understand better what employees whose native language isn't English are saying when they talk to you.
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1993 Financial Impact Optimas Award Profile Steelcase Inc.

February 1, 1993
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Steelcase faced rising workers' compensation costs with a return-to-work program focused on on-site physician care and job redirection. The effort saves millions every year.
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Other Programs Also Address Retention

February 1, 1993
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Manor Care Inc. improves its retention of experienced workers by overhauling its benefits program.
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What To Look for in an EAP Vendor

February 1, 1993
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If you decide on a vendor-operated EAP, here are some questions to ask about an EAP vendor.
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Benefits Program Helps Retain Frontline Workers

February 1, 1993
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Manor Care has developed a benefits program that rewards for length of service and reduces the financial burden on lower-paid employees.
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CalComp Considers HR a Business Unit

February 1, 1993
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CalComp engineered the dramatic turnaround of its HR department by converting it into a business unit that caters to its client base and aggressively markets its products.
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Medical Review Board Mediates Workers' Compensation Disputes

February 1, 1993
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The company's entire approach to its worker' compensation claims management has helped create an atmosphere of trust.
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HR Activities Offer Numerous Marketing Opportunities

February 1, 1993
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At CalComp, the HR department operates as a business unit, emphasizing on marketing it's various programs to its customers-the employees.
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