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Just Exactly What Is Total Quality Management

February 1, 1993
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Personnel Journal interviews James F. Riley Jr., senior vice president of the Juran Institute Inc.
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How Managers Can Communicate Better with Foreign-born Employees

February 1, 1993
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Here are a few simple tips on how to communicate with someone whose English skills are minimal, to assess how well the individual has understood what you've said and to understand better what employees whose native language isn't English are saying when they talk to you.
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How McDonnell Douglas Cost-justified Its EAP

February 1, 1993
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The McDonnell Douglas EAP program reduces health care costs and absenteeism. This success can be duplicated only by designing the right EAP program for your company-one that takes your culture, and your reasons for having an EAP, into account.
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Investments in EAPs Pay Off

February 1, 1993
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EAPs often have been seen as an expensive luxury, but many companies are showing that, properly managed, they can save money.
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Financial Help for Terminally Ill

January 1, 1993
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Terminally ill employees are seeking the help of HR in taking advantage of viatical settlements, which enable people to sell their life insurance policies for cash. Here's what you should know.
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Seven Ways HR Can Help with Viatical Settlements

January 1, 1993
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A person facing terminal illness, in a sense, is someone thrown into premature retirement and who needs to consider current and future expenses. Here are a few things to consider when counseling a terminally ill employee.
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Pearle Vision's Managers Think Like Entrepreneurs

January 1, 1993
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Pearle Vision's corporate store managers weren't performing as well as the franchisees, so HR revamped its store managers' compensation and incentive-pay system. In the process, HR also changed the corporate culture to promote a more entrepreneurial—and m
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Realignment Ties Pay to Performance

January 1, 1993
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In the process of linking compensation to job performance, Pratt & Whitney also reduced the number of salary levels from 11 to six and cut the number of job descriptions by more than half.
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1992 General Excellence Optimas Profile Levi Strauss & Co.

December 1, 1992
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HR participates in every major business decision, and every HR program directly supports a business goal. To do that, HR has developed three key strategies. The payoff is enormous.
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Levi's Employee Participation Drives Production

December 1, 1992
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Levi Strauss ties their compensation and incentives to team goals rather than individual goals.
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