How do we develop performance indicators for human resources administrative roles?
— In Development
How do we curb a rude micromanager? This particular supervisor treats both customers and employees with little respect. The problem is exacerbated by a district manager who refuses to document the infractions, and an assistant manager at the same location who is nearly as big a problem. The result is long-term employees giving notice, not to mention difficulty recruiting new people. Is it too late to intervene and redeem these leaders? Or should we start cleaning house?
—Talent Turmoil, retail trade, Richmond, Virginia
I am a human resources consultant trying to gingerly solve a managerial behavior issue. A certain leader seems to try and determine who might be saying things about him and often seems to make life difficult until he finds out. How do we intervene to intercept this behavior?
—Personality Clash, executive trainer, HR services, Mercer Island, Washington