Because wellness programs are so personal, communication is even more important than carrots and sticks to engage your employees.
We are in the process of moving to a competency-based management system, and our first agenda is competency profiling of personnel. In this regard, could you please provide a list of competencies that should be required for a job — e.g., a department head, in terms of knowledge, skills, attitude, values and traits?
—Treasuring Competencies, treasurer, government, Manila, Philippines
What are the current trends for developing leaders in the retail industry? Because the industry no longer relies only on bricks-and-mortar stores, is recruiting/preparing leaders different than it was in the past?
—Keeping Up With the Times, trainer, retail, Naperville, Illinois
An employee continually shares tweets during the workday that don’t paint our company in the best light. He also uses profanity in his tweets regularly. But he doesn’t indicate where he works in his Twitter bio. And the profanity and perspectives he shares are part of the “personal brand” he portrays online. From an HR perspective, what are my options?
—Uncharted Waters, corporate communications director, financial services