How do we start to build a high-performance organization? What should our blueprint look like? And how should we measure our progress?
—Starting from Scratch, executive consultant, software/services, Peoria, Illinois
I still don't under understand what is meant by employee engagement. Help me grasp the idea and why it is getting so much attention. Sounds to me like just a fancy term for employee morale.
—Puzzled managing partner, telecommunications, Fort Worth, Texas
Our management wants me to make a presentation justifying the need for additional staff. I started with a “statement of opportunity” and included:
Objectives of the new sales structure/explanation of the new methodology -
Resources and costs
How to measure success of the process
A checklist and SWOT analysis
What else might I need to include to get senior management to approve the additional positions?
—Out of Ideas, talent management consultant, automotive, Abu Dhabi
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