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The Last Word: Caught in the Act

February 24, 2015

Leave the political arguments of the ACA to the glib pundits and analysts; we sought out people on the ground floor, those who have to make it work, whatever their feelings about the law or its political symbolism.


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Calculating Turnover

February 23, 2015
At some point, you have to decide if there’s a better way to manage a workforce than just trading call center workers every 12 months with other call centers in your area by paying $12 an hour.
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