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Dear Workforce

Is Emotional IQ Reliable?

September 2, 2015

How reliable is emotional IQ as an indicator of a person's potential to excel at work?

—Intelligence Report, manufacturing, New York City


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What Competencies Should Be Required for a Job?

August 18, 2015

We are in the process of moving to a competency-based management system, and our first agenda is competency profiling of personnel. In this regard, could you please provide a list of competencies that should be required for a job — e.g., a department head, in terms of knowledge, skills, attitude, values and traits? 

—Treasuring Competencies, treasurer, government, Manila, Philippines


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How Do We Develop Retail Leaders?

August 18, 2015

What are the current trends for developing leaders in the retail industry? Because the industry no longer relies only on bricks-and-mortar stores, is recruiting/preparing leaders different than it was in the past?

—Keeping Up With the Times, trainer, retail, Naperville, Illinois


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How Should We Handle Workers’ Profane Social Media Posts?

August 18, 2015

An employee continually shares tweets during the workday that don’t paint our company in the best light. He also uses profanity in his tweets regularly. But he doesn’t indicate where he works in his Twitter bio. And the profanity and perspectives he shares are part of the “personal brand” he portrays online. From an HR perspective, what are my options?

—Uncharted Waters, corporate communications director, financial services


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How Do We Build a High-Performance Organization?

July 14, 2015

How do we start to build a high-performance organization? What should our blueprint look like? And how should we measure our progress?

Starting from Scratch, executive consultant, software/services, Peoria, Illinois


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What Exactly Is Employee Engagement?

July 14, 2015

I still don't under understand what is meant by employee engagement. Help me grasp the idea and why it is getting so much attention. Sounds to me like just a fancy term for employee morale.

—Puzzled managing partner, telecommunications, Fort Worth, Texas


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How Can We Get Senior Management to OK New Positions?

July 14, 2015

Our management wants me to make a presentation justifying the need for additional staff. I started with a “statement of opportunity” and included:

  • Objectives of the new sales structure/explanation of the new methodology -
  • Resources and costs
  • How to measure success of the process
  • A checklist and SWOT analysis
  • Conclusion

What else might I need to include to get senior management to approve the additional positions?

—Out of Ideas, talent management consultant, automotive, Abu Dhabi


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Can We Measure the ‘Talent to Lead’?

June 30, 2015

Is ‘talent to lead’ something we could quantifiably measure? And if so, how? We've read Gallup reports that only 1 in 10 people possess the quality to lead. Yikes.

Looking for Leaders, HR consultant, technology services, Salt Lake City


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