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How Do We Measure Turnover?

August 18, 2014
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Our university is trying to determine the best way to calculate turnover. Is there an industry standard for how turnover is calculated in higher education?

More precisely, we aren't clear whether to base it on total employee count, number of full-time equivalents, and whether adjunct/non-tenure-track faculty should be included in the turnover ratio. We would love to know how other universities are calculating turnover ratios.

— Numbers Game, budget and finance, government, Colorado


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How Do We Get People to Accept Working Apart?

August 18, 2014
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How do I help my managers overcome the idea that people have to work in physical proximity to each other to be productive? They insist that most jobs require close exchange of information and collaboration.

—Trapped in the Past, senior vice president of human resources, nonprofit, Baltimore


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How Do We Get Employees to Unplug?

August 1, 2014
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We want our salaried employees to truly unplug while on vacation. Many of them seem to feel they are required to "check in" (voice mails, emails) during scheduled vacation time away from the office. I guess this means they're productive, but what about burnout?

— Worried About the Consequences, HR administrator, automotive, Irvine, California


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What Kind of Retirement Guidance Should Be Offered?

July 31, 2014
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What is the trend among large corporations to offer retiring leaders some guidance or preparation for both the financial and emotional impact of retirement? Why do they do it and what types of services do they offer?

— Fact-finding Mission, president, consulting/legal, Los Gatos, California


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How Do We Demonstrate Coaching’s Effectiveness?

July 31, 2014
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How do I demonstrate the development impact of coaching on our leaders?

— Weights and Measures, health care, Florence, South Carolina


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Can a Development Plan Reduce Turnover?

July 10, 2014
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Our company is coping with average turnover of 40 percent. Could HR make a development plan that effectively reverses this trend?

— Failure to Communicate, telecommunications, Santiago, Chile


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How Do We Build Acceptance of Younger Managers?

July 10, 2014
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We have some fast-rising young managers — some homegrown, some hired externally — who are faced with leading mixed work teams that sometimes include co-workers who are older than they are. This presents an interesting dynamic and we are trying to help these managers build respect and credibility with subordinates who are of an older generation.

— Generation Gap, Santa Monica, California


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How Do I Set Up an Onboarding Program?

July 8, 2014
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I am overseeing the inception of an online onboarding/orientation site for new employees. How do I gather peer-reviewed information/suggestions to complete the project (we need to have it up and running by September 2014)? What are the characteristics of a successful implementation and, conversely, what challenges are we most likely to encounter? Are there any good case studies or user examples of how this can be done successfully?

— Still Learning, Education, Manchester, New Hampshire


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How Do We Get Employees to Mentor?

June 30, 2014
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What do we do when experienced employees don't want to mentor fresh blood? Specializing in products for which experienced talent is hard to recruit, my company has to focus a lot on developing new talent and training them on the technical skills to build a critical talent pipeline. Because of the overall economic volatility, the employees feel insecure of losing what they have. We have found out through exit interviews that young talent is leaving us because they receive little help and training from their seniors. We suspect fear of losing their current position is the reason. What do we do?

— No One Cares Here, manufacturing/production, Lahore, India


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How Do We Make a Supervisor Deal With a Problem Employee?

June 30, 2014
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We have a problem that needs resolution right away. One of our supervisors avoids dealing with a problem employee, who tends to bully others into accepting his ideas and resists collaborating with his co-workers. Each time a complaint is brought forward, this supervisor buries his head in the sand. What kind of training or intervention should we provide? How do we raise this delicate issue?

— Intimidated by the Problem, human resources specialist, nonprofit, Washington, D.C.


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