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Dear Workforce

How Do We Design Training for a Four-Generation Workforce?

November 14, 2012
Our organization has four generations in our workplace. We need to change the way we deliver training and development so that our learners are engaged, interested and eager to apply their knowledge to their work. (Sometimes I see younger workers bored with the training and reading their portable devices rather than paying attention to the lecture.) As we design and deliver training, what steps should we take to achieve this objective, recognizing that different generations may learn differently? —Generation Gap, health and safety officer, government, Toronto
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How Do We Measure Innovation, Loyalty and Other Abstract Concepts?

October 31, 2012
How do we make abstract ideas concrete, such as commitment, ability, innovation, loyalty and so on? Is it a matter of building better job competencies? Better job descriptions? We know our employees work hard, care about the company and strive to do well, but measuring these concepts in a concrete way is a challenge for us. —In Search of Answers, construction/industrial, Parsippany, New Jersey
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