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What Is the Best Way to Benchmark First-Year Turnover?

December 6, 2012
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How do we know if our first-year attrition rate is healthy? We have sources to compare overall attrition, but have not found a benchmark for attrition during the first year of employment. —Turnover Tension, manufacturing/production, Manassas, Virginia
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We Are Beset by Shoddy Attendance. Should We Fire Everyone and Recruit New Workers?

December 6, 2012
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In the last year we have had an influx of new hires who are either unable to come to work on time or call in to report that they won't be coming to work. We have a firm policy on attendance and timeliness and terminate after several warnings. How should we address this issue in a way that reinforces the importance of timeliness? Are other companies having this problem? Should we just begin firing people and start the recruitment process all over again? —Fed Up, business services, Portsmouth, New Hampshire
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How Do We Elicit Cultural Insights From Job Candidates?

December 6, 2012
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We are trying to screen for culture and need to develop interview questions that tell us whether a job candidate will embrace teamwork and altruism, possess a self-depreciating demeanor and yet take their work seriously. If interview questions aren't the best way, please suggest an alternative. —In Need of “People” People, retailing, Santa Fe, New Mexico
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How Do We Form an Advisory Board?

December 4, 2012
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We want to form an advisory board to be separate from our board of directors. Primarily we are seeking educators, researchers and technologists in the HR field. How do we (A) start such a process, (B) approach and entice professors and (C) keep them interested in participating? —Advisory Advice, director of human capital technologies, technology services, Beaverton, Oregon
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How Do We Determine Employees Who Exceed Expectations? (Revised January 15, 2013)

December 3, 2012
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What are ways that we can determine who our company's top performers are? —Taking Stock, wholesale trade, Seattle
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What Is the Difference Between Career Growth and Career Development?

December 3, 2012
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Is there a distinction between career growth and career development? And why should we care? Our organization has a number of professional employees working in a career field, which makes us wonder if providing training and development really is as important as experts say. —Growth or No, HR consultant, finance/insurance/real estate, Lagos, Nigeria
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How Do We Change the Culture of Our Not-for-Profit?

November 14, 2012
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How could we apply the principles of human resources management to behave and operate just like a for-profit business? —Battling Uphill, HR manager, education, Karlstad, Sweden
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How Do We Design Training for a Four-Generation Workforce?

November 14, 2012
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Our organization has four generations in our workplace. We need to change the way we deliver training and development so that our learners are engaged, interested and eager to apply their knowledge to their work. (Sometimes I see younger workers bored with the training and reading their portable devices rather than paying attention to the lecture.) As we design and deliver training, what steps should we take to achieve this objective, recognizing that different generations may learn differently? —Generation Gap, health and safety officer, government, Toronto
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What Is Peer Review and Do We Need It?

November 14, 2012
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How is peer review defined? Do we need it? —Peer Pressure, services, Florida
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TEST 3: How Do We Change Job Titles Fairly?

November 8, 2012
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What factors should we consider when redesignating titles among leaders in the same or similar job grades? —Title Fight, assistant manager, mining/oil/gas, Singapore
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