Are there best practices or techniques for using social resumes and mobile recruiting tools when sourcing candidates? I’m not looking for technology tools — just some guidelines on making sure we see each résumé without it becoming a time management issue. Our goal is the same: Find the best available talent, but our team is primarily trained to recruit the old-fashioned way.
—Old School, recruitment services practice manager, manufacturing, Anniston, Alabama
Should we use MBTI as a tool for entry-level recruiting? What are the pros and cons?
—Ready to Hire, but Unsure How to Proceed, talent acquisition, transportation/distribution, Karachi, Pakistan
We want to make an end-to-end assessment of HR’s performance during the first year new employees are on the job. Our aim is to look at what we could have done differently to train, engage and retain. Are other organizations doing this? Any best practices?
—No Window on Our World, HR generalist, architectural/engineering, Miami
We've been reading about the supposed importance of cultural diversity, but haven't companies always dealt with diverse workforces? This is America after all, land of the melting pot. Explain why diversity is more than a buzzword, something actionable that demonstrably improves business outcomes.
—Mingle and Melt, diversity consultant, Lansing, Michigan
Would it help us build camaraderie and culture to create an inclusive “get-to-know-you sheet” to encourage our employees to develop stronger relationships? Honestly, our focus on culture is newfound. We know it’s important and want to develop tools that nurture it, yet some of our managers don’t fully appreciate how culture ties back to their responsibilities. Suggestions?
—Nervous Newbie, project manager, financial services, Cleveland, Ohio
We want to separate two processes: performance management with a focus on developing people, and merit raises based on an employee’s contributions to our business success. How do I proceed? And what are the benefits of doing so?
—New and Improved, nonprofit, Grand Rapids, Michigan
How do we tie recruiting to fill new positions to development of a comprehensive succession strategy? People tend to talk about succession as a separate event from recruiting, but isn't there a connection between the two? We aren't far enough along on succession and the question has arisen in the context of our ongoing internal discussions.
—We Have Needs, services/software, Amherst, Massachusetts
What ought to be our next probable step for retention as employees reach the maximum salary on our pay scale? Would advancing them into the next job grade be considered a promotion? How can we ensure that our pay reflects going rates but also satisfies our employees?
—Unhappy and Over Budget, vice president of compensation, manufacturing, Detroit
What is the best way to assess the impact our corporate culture has on employee behaviors? This analysis is part of a larger change management initiative.
—Measuring Stick, people & culture specialist, retailing, Calgary, Alberta
There is some inclination by our execs to want to enshrine a training policy to make sure training of employees takes place/gets done. I'm not necessarily opposed, but I also am not convinced it's going to help much. We want to boost participation rates, but I feel like forcing employees to seek out training could backfire.
—Development Dilemma, agriculture/forestry, Lagos, Nigeria