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Reducing Turnover

September 4, 2013
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Our industry -- healthcare -- is booming. We're seeing lots of new hospitals and clinics getting set to open, creating a demand for skilled and experienced employees. That has us a little worried about staff attrition. We expect to lose some people, but what are some practical steps we could implement to get out ahead of this issue?

A Little Nervous, assistant HR manager, health care, Singapore


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Executive Engagement

September 4, 2013
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Our CEO and top human resources leader recently separated from the organization – about three months after the release of our most recent survey results. What is the best strategy to get the new CEO and HR leader engaged in developing an organizational response? Please note action planning is now occurring at the department level.

— Adrift without an Anchor, HR manager, government, Minneapolis


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Doing More With Less

August 8, 2013
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How do we cope with employee stress from them having to do more with less? Like many companies, ours has had to make tough choices in recent years. So far so good, but we want to defuse any problems that might arise.

—Chief Worry Officer, services/software, New York City


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Improving Customer Service

August 8, 2013
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How do we change the paradigm for customer service? Our goal is to instill in employees the core values of service quality, teamwork and accountability. I know there’s no easy path, but we need a few stepping stones to get started. Our aim is to develop competencies that describe these abstract behaviors and use them to measure performance.

—Stepping Stones Sought, software/services, Hyderabad, India


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Adapting to a Dynamic Global Economy

August 8, 2013
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What’s the best way to help our leaders adapt to a dynamic global economy?

—As the World Turns, utilities, White Plains, New York


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How Do We Design a Training Roadmap for Our Company?

July 29, 2013
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How do I design a training roadmap for our company? Our goal is to craft a framework that provides specialized employee career development that enables us to fill the pipeline as we grow.

—Growing with Gusto, human resources executive, health care, Singapore


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How Do We Measure the ROI of Job Boards?

July 29, 2013
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The old adage is that if HR wants a seat at the table, then it has to measure the right things. So how do we calculate the ROI of job boards? There doesn't seem to be any good metric to use. We're doing this to help cut our recruitment costs.

—Rightsized Recruiting, HR assistant, software/services, Toronto, Canada


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How Can I Transition From Administrative HR to Strategic HR?

July 29, 2013
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After two years as an HR administrative assistant, I have been promoted to HR manager. I spent most of my time working with new-hire background checks, evaluations, insurance and payroll. What is the best way for me to quickly learn and apply the strategic aspects of HR management?

—First Step on New Journey, HR manager, manufacturing, Navasota, Texas


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How Do We Develop Key Performance Indicators?

July 10, 2013
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I lead the HR department of a company with between 30 and 40 employees. Due to our size, we in HR are generalists whose job duties include training, compensation and recruitment. We don't have specialized roles, but I have been asked to develop key performance indicators, or KPIs, for our employees in sales and accounting. This is the first time I've tackled this subject. Any advice on how I should start? —Lost in Limbo, finance/insurance/real estate, Cairo, Egypt
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What Are Some Best Practices for Rewriting Job Descriptions?

July 10, 2013
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We are in the process of rewriting job descriptions. What are some effective ways to do this without causing undue alarm? Are there a specific set of steps that companies should follow when tackling this project? And are there any good evaluation tools to assess how effective/complete our descriptions are? —New Definitions, OD administrator, health care, Scottsdale, Arizona
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