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HR Services and Administration

Serving the Big Boys Too

June 24, 2010
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A growing number of corporate giants are upending the thinking that HR applications delivered over the Internet are not flexible or secure enough to serve the big boys.
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SAP Circling SaaS Market

June 24, 2010
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The Germany-based business software company is taking a close look at HR software delivered as a service, which refers to companies accessing applications over the Internet and typically paying for them on a subscription basis for a limited time.
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<i>Dear Workforce</i> How Much Support Staff Should We Employ?

June 15, 2010
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How do I use benchmarks to determine if my support departments are staffed properly?
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<i>Dear Workforce</i> How Do We Handle Frustrated Job Seekers?

June 15, 2010
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Our company is in a geographic region suffering from high unemployment. As a result, our in-house recruiters can't keep pace with the hundreds of résumés from desperate job seekers that we receive each week. Our standard response is that a recruiter will contact people if there is an opportunity to discuss, but that hasn't stopped people from telephoning us in search of more information. And the calls are becoming more frequent and confrontational. How should we handle this? We want to be fair to the people seeking work, but we simply lack the staff to give personal attention to each résumé. At the same time, we are worried about overlooking a potentially promising candidate.
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Innovation Contest Draws HR Tech Ideas

June 7, 2010
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In a sign that people management is a priority these days, three of the 10 finalist entries in a business innovation contest co-sponsored by the Wharton School involve human resources.
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Xerox Unit Buys Outsourcing Unit From Hewlett-Packard

May 25, 2010
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The benefits and HR outsourcing operation was formed in 2005 by then-Towers Perrin and EDS Corp., combining Towers Perrin’s benefit administration services and EDS’ payroll and HR-related outsourcing services.
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<i>Dear Workforce</i> How Do We Build a World-Class Recruiting Department?

May 18, 2010
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I need to establish a strategic plan on how we can become a world-class staffing/recruiting department. Unfortunately, all the historical data from previous recruiting managers got tossed. Do you have any simple tips on how to begin this ambitious plan?
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<i>Dear Workforce</i> What Are the Best Work-at-Home Guidelines

May 18, 2010
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Our software company is evaluating the idea of letting some employees work from home. However, we are concerned about cutting down on distractions and making sure they remain productive. We would like to provide some basic work-at-home guidelines to them. What should we include?
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The Last Word Worker 'Deal' Is Off

April 9, 2010
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The Towers Watson Global Workforce Study—depending on how you look at it—is either eye-opening news or simply a reconfirmation of what we have all known to be true about employer-employee relations for a long time.
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HR vs. Fear

April 8, 2010
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Commentary: Great HR people stand between the employees whose energy and talent drives their companies and the fear-based decision-making that seeks to paint every move as a choice between business and its opposite—call it lack of rigor, wimpiness or sob-sister do-goodism. Great HR people know better. They’re willing to be called non-businesspeople, if that’s what it takes to make the right call.
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