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HR Services and Administration

Dear Workforce How Do We Handle Frustrated Job Seekers?

June 15, 2010
Our company is in a geographic region suffering from high unemployment. As a result, our in-house recruiters can't keep pace with the hundreds of résumés from desperate job seekers that we receive each week. Our standard response is that a recruiter will contact people if there is an opportunity to discuss, but that hasn't stopped people from telephoning us in search of more information. And the calls are becoming more frequent and confrontational. How should we handle this? We want to be fair to the people seeking work, but we simply lack the staff to give personal attention to each résumé. At the same time, we are worried about overlooking a potentially promising candidate.
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Dear Workforce What Are the Best Work-at-Home Guidelines

May 18, 2010
Our software company is evaluating the idea of letting some employees work from home. However, we are concerned about cutting down on distractions and making sure they remain productive. We would like to provide some basic work-at-home guidelines to them. What should we include?
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The Last Word Worker 'Deal' Is Off

April 9, 2010
The Towers Watson Global Workforce Study—depending on how you look at it—is either eye-opening news or simply a reconfirmation of what we have all known to be true about employer-employee relations for a long time.
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HR vs. Fear

April 8, 2010
Commentary: Great HR people stand between the employees whose energy and talent drives their companies and the fear-based decision-making that seeks to paint every move as a choice between business and its opposite—call it lack of rigor, wimpiness or sob-sister do-goodism. Great HR people know better. They’re willing to be called non-businesspeople, if that’s what it takes to make the right call.
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Why the Best HR Leaders Are Moderate Republicans

March 23, 2010
Commentary: Both Bill Clinton and Ronald Reagan could have been great HR pros. Turns out that in order to be a great HR leader, it’s more important to be a moderate than either a Republican or a Democrat. Need proof? Let’s examine the relationship between getting things done in politics and getting things done in HR.
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Dear Workforce Our Open-Plan Workplace Fosters Violations of Confidentiality. How Do We Persuade Management to Take Action?

March 16, 2010
I am in a quandary. I recently joined a Fortune100 financial services company and believe our HR processes are a mess. For instance, HR employees (not in management) share cubicles with some of the employees they support. As a result, confidential conversations often take place within earshot of co-workers. I feel like we in HR are being forced to violate confidentiality, but management seems deaf to the problem. Getting conference rooms is difficult—they are usually booked, and charged back to the department. What advice do you have for how I can continue to provide support to employees and managers while also respecting their privacy?
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