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HR Services and Administration

Starbucks Terminates HRO Contract With Convergys

March 19, 2008
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Starbucks signed the multiyear HRO agreement with Convergys in July. The HRO provider was to handle HR administration and payroll for all Starbucks employees in Canada and the U.S. and benefits in Canada.
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Softscape Says It Wrote Controversial Document, but Not for External Distribution

March 14, 2008
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SuccessFactors says a federal court granted a temporary restraining order that, among other things, prohibits Softscape from distributing any product or document using SuccessFactors’ trademarks or trade secret information.
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The RightThing Takes On AIRS

February 19, 2008
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Recruitment process outsourcing vendor the RightThing is acquiring recruitment training and sourcing technology vendor AIRS.
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Avoid Hiring an HR Dud Behavioral Interview Questions for Finding Stars

February 14, 2008
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You don't need an HR drone; you need stellar talent. And the best way to find it is through behavioral interviewing. Here are five questions focused on the competencies that separate the players from the pretenders.
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Recession Fears May Mean Good News for HRO Providers

February 6, 2008
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The Institute for Supply Management says its index of non-manufacturing business activity showed the sharpest decline last month that it had seen in 10 years—an indication that services industries, like hotels and retailers, are shrinking. But bad news for the economy could mean good news for outsourcers.
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Tensions Flare on EEOC Board Amid Transition

January 31, 2008
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The complex transition to in-house customer service has divided the Equal Employment Opportunity Commission board and raised concerns about service quality at a time when the agency is already under fire in a Supreme Court case.
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State Fee Schedules Control Workers’ Comp Costs, Survey Finds

January 15, 2008
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State workers’ compensation fee schedules are effective in controlling medical costs but have a limited ability to bring workers’ comp utilization levels for similar injuries closer to group health levels, according to a new study.
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The New HR Organization

January 3, 2008
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Increasingly diversified businesses require more complex human resources operations, Dave Ulrich contends. Here, the author and consultant breaks down the roles today’s HR departments must fulfill to deliver value.
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States Face Huge Funding Gap for Non-Pension Benefits

December 24, 2007
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States owe public employees at least $2.73 trillion in pension, health care and other retirement benefits. And while they’ve set aside 85 percent of long-term pension costs, states have just 3 percent of funds needed for health care and other non-pension benefits.
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SuccessFactors IPO Successful

November 20, 2007
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The company competes in the market for talent management software, which is one of the fastest-growing products in HR software—which is itself the fastest-growing category of business software.
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