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HR Services and Administration

Assemble a Project Team to Launch Your ESS System

July 1, 1999
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Designing an ESS system is a collaborative process, your first task as you launch this project is to tap your internal resources.
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HR Checklist for Aging Companies

June 21, 1999
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If your company is more than 50 years old, it isn't too soon to begin examining your HR function and its effectiveness.
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HR Call Centers A Smart Business Strategy

June 1, 1999
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Combined with employee self-service, an HR call center can reduce administrative work, cut costs and ratchet up customer service.
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Shared Services - The Keys to Success

June 1, 1999
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Five tips for standardizing common functions.
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What You Can Measure, You Can Manage

June 1, 1999
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Randy Gorrell is a firm believer that if you can measure HR processes and practices, you can manage them - and add value to your organization by doing so.
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Planning is Key to Call Center Success

May 21, 1999
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Your strategy must be one part technology, one part cultural change.
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Newcourt's Call Center Streamlines HR Process

May 21, 1999
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It took less than a year before Newcourt realized a return on its investment.
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Five Tips for Successful Call Centers

May 21, 1999
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One HR professional offers his advice.
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iOn the Contrary-i Nothing's 'Trivial' About People Issues

January 1, 1999
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In the information age, it's not your title but what you know that gives you power. Fortunately, HR people collectively posses more brainpower and expertise than any one in a corporation.
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