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HR Services and Administration

Stay a Step Ahead With 5 Key Skills

October 1, 1997
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HR professionals at all levels have moved from being administrative officers to strategic internal consultants on HR issues. This role requires enhanced skills. Learn what they are and how to get them.
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Still on a Winning Streak

September 1, 1997
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Four years after receiving an Optimas Award for managing change, Philadelphia Electric Co. (now PECO Energy) is still creating sparks. This time, HR is restructuring to lower costs and to be more responsive to its employees. A consultant explains how.
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Who Are HR's Customers

June 1, 1997
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In today's business world, your CEO should become your No. 1 customer. But you still have others to serve as well.
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Trainers Have More Accountability for Performance

June 1, 1997
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Trainers are facing more accountability for their performance than ever before. It's driven by increased emphasis on quality. The need for better and more comprehensive training and increased expectations.
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How To Sell Your Value

June 1, 1997
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Looking to get the attention of your senior executives? See how to become a better salesperson and successfully push the HR agenda.
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The CEO Needs You. Are You Delivering

June 1, 1997
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Now more than ever, CEOs are ready to buy what HR is selling. But in order to close the deal, you need to articulate a vision, speak in executive terms and make your boss your No. 1 customer.
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Competencies All Trainers Need To Have

June 1, 1997
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What sort of people are HR managers looking for to manage their training function? Much depends on the organization's individual circumstances, needs and training constituencies. But there are some unmistakable trends.
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CEOs Talk to Their Peers

June 1, 1997
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In companies in which HR practices have shown a measurable financial impact, the CEOs understand the value the function brings to the bottom line. What advice do these executives have?
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Call Centers HR Managers Unplug

April 1, 1997
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More time in a day? Sounds like a dream. Call centers, however, allow employees to do one-stop shopping for HR services. Better yet, they liberate managers from being only transactional agents to more long-term thinkers. Here's how.
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