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HR Services and Administration

Align HR To Serve the Customer

January 1, 1995
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HR departments can continually improve their function by eliciting customer feedback, evaluating its current status and laying out a plan to get it from here to there.
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How HR Keeps Current in Century-old Companies

October 1, 1994
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For established companies to evolve effectively with the times, HR must address work-force needs to ensure that the businesses remain up to date and competitive.
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Time Study Prompts New HR Efficiencies

April 1, 1994
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Complaints from employees about poor telephone service prompted an HR department to engage bar-code technology to track its calls. The survey led to solutions.
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Recommended Ways of Setting Up a New HR Department

November 1, 1993
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HR should be an active partner in creating and reaching goals in the organization. Here are some recommended ways of going about the process of establishing the HR functions.
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Successful Outsourcing Depends on Critical Factors

October 1, 1993
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When you outsource, you need to do more than hope that it will be successful. Such factors as setting goals, pondering the short-and long-term effects and taking your corporate culture into consideration all will affect the success of an outsourcing decis
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Why HR Is Turning to Outsourcing

September 1, 1993
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Companies have long contracted with outside firms to perform various services. Now HR is reaping the benefits of outsourcing many functions, from the mundane to the strategic. In the process, many HR professionals are saving money and time while improving
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How Technology Is Advancing HR

September 1, 1993
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Technology is improving HR's performance in such areas as training, benefit administration and recruitment while reducing HR's time on menial tasks and saving thousands of dollars. However, HR professionals need toknow how this new technology works to use it effectively.
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Quality Within the HR Function

August 1, 1993
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Here are some quality principles that human resources must follow.
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Job-sharing in the HR Department

July 1, 1993
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Pierie O'Connor and Kim Murphy share a desk and a chair. They also have the same boss and the same job.
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Five Presentation Tips

May 1, 1993
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Here are some ways to improve your chances, whether your presentation is for the CEO or to a group of decision makers.
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