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HR Services and Administration

How Come Our HR Decentralization Was a Miserable Failure?

October 27, 2011
About a year ago, our human resources department decided to decentralize. This decision was based upon negative feedback from business units regarding the performance of the HR team. One year later, things have gotten much worse. Many of the HR professionals have left the company because they were unhappy and unsupported. Is it common to see decentralization work so poorly? —Cure Worse Than Disease, vice president of corporate services, real estate, Menomonee Falls, Wisconsin
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Dear Workforce How Do We Know When It's Time to Add a Full-time HR Department

September 7, 2011
What criteria would help us determine if our company needs a human resources department? Currently, our accounting department handles such HR functions as filing workers’ comp and unemployment claims, as well as some personnel issues. Our individual supervisors are responsible for recruiting, hiring/firing, training, retention and other functions. We are trying to figure out whether it is time to consolidate these various duties into a single HR department. Nothing glaring is prompting our discussion, but we are trying to weigh the virtue of consolidating against the decentralized practices we have in place.
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Dear Workforce How Do We Judge Return on Investment From Our Education-Assistance Benefit

September 7, 2011
We are reviewing our voluntary education-assistance program, which presently provides up to $2,500 to eligible employees. For courses that cost more, employees can apply for an exemption, which must be approved by the employee’s VP and our VP of human resources. I have heard of some corporations that require a "service return contract" that binds employees to the company for a specified period once a company-paid college degree is earned. What are other companies requesting, aside from these contracts, to get a better return on investment for offering this monetary education assistance? How do we make sure we don’t pay for somebody’s education only to watch them jump ship?
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Dear Workforce Quelling Anxiety About Job Evaluations

September 7, 2011
We are implementing a project to evaluate jobs. Naturally, people are nervous. Many think the company is trying to find out who is underpaid or overpaid. (That’s not the case; this is simply a long-overdue project.) But people remain skeptical. How can we convince them the evaluation is not being done in preparation for cutting jobs?
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