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Outsourcing

FedEx Ground Continues Its Contractor Battle

August 22, 2007
Although FedEx Ground lost another round in court, the company says it has no intention of abandoning the independent contractor model it is using, and in fact continues to expand its use around the country.
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Starbucks Awards HRO Deal to Convergys

July 12, 2007
Analysts say Convergys won the deal because, unlike other HRO providers, it’s willing to take on just some of the HR processes with the hopes of adding on to the deal later.
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ACS, Ceridian Might Be Back in Play for Bidding

June 13, 2007
Board of directors is ‘considering strategic alternatives available to the company, including a potential sale of the company, that it considers to be in the best interest of the company and its stockholders.’
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Ceridian Taken Private; Could Hewitt Be Next

June 13, 2007
Last month’s $5.3 billion buyout of Ceridian Corp. makes the Minneapolis-based company the latest among a number of HRO providers to go private. Rumors have been circulating for months that Hewitt, which has been struggling to revive its HR BPO business, might go private to get away from shareholder scrutiny.
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H-1B Charges, Social Unrest Test India-Based Outsourcers

June 11, 2007
One day it was a political bombshell; the next day, it was a bomb. The fallout over H-1B visas and a terrorist bombing and subsequent riot here in Hyderabad, India, were unrelated, but they illustrate the disruptive potential such incidents can impose on this booming city of 8 million people that leans so heavily on companies outsourcing their work.
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