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Outsourcing

Who Owns the Temps

April 12, 2007
While human resources remains the dominant player in contingent workforce plans at most companies, procurement officers are becoming much more involved—and in some cases control the process—thanks to increasing pressure for corporate cost control and savings.
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Connecting With Other Companies That Use Contingent Staff

April 12, 2007
The Contingent Workforce Strategies Council’s peer network is a direct response to requests from corporate executives keen on developing best practices in the field of contingent labor. The price for an annual membership is $30,000. So far, four companies have joined: Nationwide, Accenture, Hewlett-Packard and Dell.
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Buyers Seek Metrics on Service Quality

April 12, 2007
Since Lockheed Martin signed an outsourcing agreement in 2000 with PricewaterhouseCoopers’ Unifi division, the entire landscape of the HRO market has transformed. In 2000, there weren’t many buyers to compare notes with—let alone companies in one’s own industry.
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Providers Redefine HRO Model

April 12, 2007
Buyers aren't the only ones who have learned a thing or two as the HR BPO market has matured. Service providers have had to learn—some the hard way—that the business model they used in many of the earliest HRO deals was never going to be sustainable
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Getting Creative With Pricing

April 12, 2007
As early HRO contracts come up for renewal, price is a key issue, but so are the elements that determine what that price will be. Clients and providers are discussing new pricing approaches and are attaching rewards as well as penalties to service level agreements.
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ACS Wants to Go Private Again

March 20, 2007
Affiliated Computer Services founder and chairman Darwin Deason is trying to take the company private again, a move observers say will make the company’s business, including its HR outsourcing business, easier to manage.
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