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Outsourcing

Buyers Seek Metrics on Service Quality

April 12, 2007
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Since Lockheed Martin signed an outsourcing agreement in 2000 with PricewaterhouseCoopers’ Unifi division, the entire landscape of the HRO market has transformed. In 2000, there weren’t many buyers to compare notes with—let alone companies in one’s own industry.
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5 Tips for Keeping Your Job in a Post-HRO World

April 12, 2007
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HR managers who position themselves correctly and gain new skills can remain employed with their companies, according to one expert.
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Providers Redefine HRO Model

April 12, 2007
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Buyers aren't the only ones who have learned a thing or two as the HR BPO market has matured. Service providers have had to learn—some the hard way—that the business model they used in many of the earliest HRO deals was never going to be sustainable
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Getting Creative With Pricing

April 12, 2007
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As early HRO contracts come up for renewal, price is a key issue, but so are the elements that determine what that price will be. Clients and providers are discussing new pricing approaches and are attaching rewards as well as penalties to service level agreements.
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Cost Savings Shrink for Offshore Outposts

March 27, 2007
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Asian countries continue to dominate the A.T. Kearney rankings, but countries in Latin America improved this year and the index sees a rise in the number of African nations.
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Survey Points to Growing Dissatisfaction Among HRO Buyers

March 22, 2007
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In a recent study conducted by EquaTerra, 31 percent of buyers say they are uncertain of whether they will renew their current HRO contracts. Ten percent say they plan to terminate their contracts and bring the work back in-house.
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ACS Wants to Go Private Again

March 20, 2007
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Affiliated Computer Services founder and chairman Darwin Deason is trying to take the company private again, a move observers say will make the company’s business, including its HR outsourcing business, easier to manage.
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CSuite February 2007

March 14, 2007
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CSuite February 2007
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Unlocking the Benefits of Shared Services

March 7, 2007
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For Schneider Electric and other companies, the main driver behind establishing a shared-services center stems from the organization’s desire for immediate access to workforce management data. But what good is data if the company’s managers don’t know what it all means?
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Not in for Outsourcing Bucking the HRO Trend

March 7, 2007
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Schneider Electric North America eschews HR outsourcing trend in favor of a shared-services arrangement that enables real-time access to workforce data in-house and gives the company more control and flexibility.
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