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Outsourcing

Buyers Seek Metrics on Service Quality

April 12, 2007
Since Lockheed Martin signed an outsourcing agreement in 2000 with PricewaterhouseCoopers’ Unifi division, the entire landscape of the HRO market has transformed. In 2000, there weren’t many buyers to compare notes with—let alone companies in one’s own industry.
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Providers Redefine HRO Model

April 12, 2007
Buyers aren't the only ones who have learned a thing or two as the HR BPO market has matured. Service providers have had to learn—some the hard way—that the business model they used in many of the earliest HRO deals was never going to be sustainable
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Getting Creative With Pricing

April 12, 2007
As early HRO contracts come up for renewal, price is a key issue, but so are the elements that determine what that price will be. Clients and providers are discussing new pricing approaches and are attaching rewards as well as penalties to service level agreements.
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ACS Wants to Go Private Again

March 20, 2007
Affiliated Computer Services founder and chairman Darwin Deason is trying to take the company private again, a move observers say will make the company’s business, including its HR outsourcing business, easier to manage.
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Unlocking the Benefits of Shared Services

March 7, 2007
For Schneider Electric and other companies, the main driver behind establishing a shared-services center stems from the organization’s desire for immediate access to workforce management data. But what good is data if the company’s managers don’t know what it all means?
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