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Outsourcing

Where the Knowledge Workers Are

June 29, 2005
For years, corporate America has been hearing that transactional work is being sent overseas, while creative and innovative work is staying in the U.S. A look at what’s really going on in China, India and elsewhere tells a different story.
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Adventures in Outsourcing

June 2, 2005
BP's trailblazing 1999 pact with Exult has had its successes, but it also serves as an object lesson in how not to carry out an HR outsourcing deal--and illustrates how much the landscape has changed.
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