Voice coaching as well as sales and cross-cultural instruction have helped Bangalore-based Progeon better engage its outsourcing employees and prepare them for internal advancement.Read More
As companies send many of their operations offshore, they are increasingly asking employees born in other countries--but educated and trained in the United States--to return home to work. For example, some multinational companies are relocating Chinese-born employees to Beijing and beyond as a way to tap into that nation’s emerging markets and to be closer to clients, suppliers and customers.Read More
It’s been a few years since some of the big early business process outsourcing deals were struck (e.g., Exult and Bank of America). What’s the early feedback on whether these deals have met/exceeded/underperformed expectations?
International fraud, customer dissatisfaction and a sense of lack of control have pushed companies to step up oversight at outsourced overseas call centers.Read More
Anxiety about the cost of offshore wages may be misplaced.Read More
Find out some of the most common problems that come along with outsourcing, particularly with technology initiatives. These problems include the lack of an escape clause; too little preparation for cultural issues, such as unhappy employees and managers; and a failure to first figure out whether the outsourcing effort will really provide a return on investment.Read More
Instead, argues John Challenger in this opinion column, America should put more resources into school-to-work programs.Read More
When outsourcing payroll, what is the typical cost per paycheck for service bureau setup vs. total outsourcing arrangements (front and back office)?
Offshoring jobs and salaries is all the rage in corporate America. But this panacea du jour has as many pitfalls as potential cost advantages. At a recent closed-door conference in Houston, promoters of offshoring to India touted the benefits to a rapt audience. But there were some sobering asides amid the hoopla, such as news of a 50 percent failure rate and savings that aren't so spectacular.Read More
It’s a tough road to travel, littered with reluctant hiring managers and the need for cultural change. But VPs of human resources say that outsourcing what is arguably the most important workforce-management function can yield big financial results.Read More