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Outsourcing

Progeon Puts Accent on Training

March 1, 2005
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Voice coaching as well as sales and cross-cultural instruction have helped Bangalore-based Progeon better engage its outsourcing employees and prepare them for internal advancement.
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The Rise of the Returnees

February 1, 2005
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As companies send many of their operations offshore, they are increasingly asking employees born in other countries--but educated and trained in the United States--to return home to work. For example, some multinational companies are relocating Chinese-born employees to Beijing and beyond as a way to tap into that nation’s emerging markets and to be closer to clients, suppliers and customers.
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<i>Dear Workforce</i> What Are the Early Returns on BPO Deals

November 12, 2004
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It’s been a few years since some of the big early business process outsourcing deals were struck (e.g., Exult and Bank of America). What’s the early feedback on whether these deals have met/exceeded/underperformed expectations?
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A Call-Center Scam Prompts Greater Scrutiny

June 1, 2004
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International fraud, customer dissatisfaction and a sense of lack of control have pushed companies to step up oversight at outsourced overseas call centers.
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Maintaining the Low-Cost Advantage

May 29, 2004
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Anxiety about the cost of offshore wages may be misplaced.
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10 Questions to Ask Before Outsourcing

May 29, 2004
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Find out some of the most common problems that come along with outsourcing, particularly with technology initiatives. These problems include the lack of an escape clause; too little preparation for cultural issues, such as unhappy employees and managers; and a failure to first figure out whether the outsourcing effort will really provide a return on investment.
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You Can’t Stop the Outsourcing Tornado

April 9, 2004
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Instead, argues John Challenger in this opinion column, America should put more resources into school-to-work programs.
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<i>Dear Workforce</i> Which Costs More Outsourcing Payroll Or Using A Service Bureau

March 5, 2004
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When outsourcing payroll, what is the typical cost per paycheck for service bureau setup vs. total outsourcing arrangements (front and back office)?
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Think Globally, Act Rationally

January 5, 2004
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Offshoring jobs and salaries is all the rage in corporate America. But this panacea du jour has as many pitfalls as potential cost advantages. At a recent closed-door conference in Houston, promoters of offshoring to India touted the benefits to a rapt audience. But there were some sobering asides amid the hoopla, such as news of a 50 percent failure rate and savings that aren't so spectacular.
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The Messy Challenge and Big Payoff of Outsourced Recruiting

October 3, 2003
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It’s a tough road to travel, littered with reluctant hiring managers and the need for cultural change. But VPs of human resources say that outsourcing what is arguably the most important workforce-management function can yield big financial results.
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