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Policies and Procedures

How Should Supervisors Deal With Open Door Policies?

November 3, 2015

How should first-line supervisors deal with an agency head who continually encourages subordinates to bypass their supervisors in making reports about employee performance, work relations, and/or operations? Speaking to this agency head has already been tried and failed. This encouragement comes in the form of an "open door" policy, enabling behavior such a listening instead asking them to address with their supervisor first, and even sometimes via direct instructions to do so.

—Frustrated and Discouraged, government, Phoenix

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