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Recruitment

Hilton Tries to Clone the Model Employee

August 2, 2004
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Hilton has been trying to achieve good customer service through the use of assessment, training and rewards programs. The result: the chain is perched atop the American Customer Satisfaction Index for lodging, generates a high amount of revenue per available room, and has received several positive recommendations by stock analysts.
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Temps at the Top

July 30, 2004
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While still considered a niche industry, interim-executive staffing is becoming increasingly common for companies seeking new tools to spur change and to achieve rapid results. Top-level temporary CEOs, CFOs and CIOs can cost as much as $77,000 a month, but experts say the experience and ability that companies receive for the money can save them millions in the long run. The right interim hire can sometimes make the difference in a company's surviving a crisis period intact.
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Looking for Business-Ready Candidates, Companies Turn to Finishing Schools of Commerce

July 30, 2004
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This month, corporate recruiters will have the chance to court liberal arts, science and engineering majors fresh from summer “finishing schools” teaching Business 101. The intensive courses run by B-schools at Dartmouth, Stanford and elsewhere attract well-heeled kids looking to pick up accounting, marketing and management basics before they begin work.
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Who’s Hiring from Business “Boot Camps”

July 30, 2004
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A chart with information about a few of the programs for college grads aimed at preparing them for business careers.
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Outsider CEOs Aren’t Always Saviors

July 30, 2004
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Statistics dispute the case that outside CEOs are best positioned to “shake up the culture.”
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Who’s Hiring from Business “Boot Camps”

July 30, 2004
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A chart with information about a few of the programs for college grads aimed at preparing them for business careers.
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RealTrouble

July 15, 2004
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Some Wall Street analysts say that workforce-management problems at RealNetworks raise questions about the company’s prospects. Experts discuss why these problems happen so often and what can be done about them.
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A Call-Center Scam Prompts Greater Scrutiny

June 1, 2004
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International fraud, customer dissatisfaction and a sense of lack of control have pushed companies to step up oversight at outsourced overseas call centers.
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An Inside Look at Outsiders

May 29, 2004
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"As an outsider, I don't have any skin in the game," says Paul Lemerise. "I can be more effective."
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UPS and FedEx Two Ways to Drive Business

May 29, 2004
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A chart comparing and contrasting the two firms.
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