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Retention Gurus Say Their Business Case Is Stronger Than Ever

October 21, 2004
Bill Catlette and Richard Hadden have argued that during the 1980s and 1990s, the companies with the best retention practices outperformed the Dow, the NASDAQ and the S&P 500. In a new interview, the two discuss what’s happened to star performers such as Chick-fil-A; how companies confuse recruiting and retention; and a tech giant that is serious about training, even in a down economy.
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Making It Harder to Leave PeopleSoft

October 7, 2004
PeopleSoft has been facing the mother of all retention challenges. Oracle’s hostile takeover attempt has sparked rumors that more than half of PeopleSoft’s employees could be laid off. With many employees thinking this is a good time to look for a job, PeopleSoft is fighting back with a multi-pronged retention plan. Find out what it’s doing to hold on to its employees.
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Double Vision

October 1, 2004
Bush says the market is improving. Kerry says it's troubled. The candidates offer similarly contrasting proposals for job creation. Get a rundown of the candidates’ positions on four job-related issues: 1.) Tax policies that would increase employment2.) Education and skills training3.) Partnerships with employers 4.) Offshoring The two candidates have different opinions on many labor and tax issues, though both generally support free-trade policies.
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When Women Rise

September 7, 2004
Cigna's $2 million annual commitment to recruiting and developing executive women is based on business strategy, not political correctness. It's an approach supported by research that says companies with the highest representation of women have better financial performance.
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Shopper's Special

September 3, 2004
Analysts who study Trader Joe's, a quirky specialty grocery chain, attribute its success to its ability to make money by saving money. It uses private labels instead of brand names, deals directly with producers to cut out middlemen, rents cheap real estate for its stores and keeps the square footage small. Another secret to Trader Joe's success is its helpful employees. They know how to move groceries, which boosts store margins.
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A Fallout Shelter

August 3, 2004
An overview of how Aramark Refreshment Services ensures that new hires show up on the first day of work. Says VP Tony Petrucci: “We have to counter the counteroffers, make them feel like they’re a part of the family before they start, and work to overcome the emotions that come with changing jobs.”
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