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Hilton Tries to Clone the Model Employee

August 2, 2004
Hilton has been trying to achieve good customer service through the use of assessment, training and rewards programs. The result: the chain is perched atop the American Customer Satisfaction Index for lodging, generates a high amount of revenue per available room, and has received several positive recommendations by stock analysts.
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Temps at the Top

July 30, 2004
While still considered a niche industry, interim-executive staffing is becoming increasingly common for companies seeking new tools to spur change and to achieve rapid results. Top-level temporary CEOs, CFOs and CIOs can cost as much as $77,000 a month, but experts say the experience and ability that companies receive for the money can save them millions in the long run. The right interim hire can sometimes make the difference in a company's surviving a crisis period intact.
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July 15, 2004
Some Wall Street analysts say that workforce-management problems at RealNetworks raise questions about the company’s prospects. Experts discuss why these problems happen so often and what can be done about them.
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