How to operate the new product pricing system from a PC
Content Information Sources
The company from which the system was purchased
Managers of the product-pricing department
Importance of the Training
Will reduce individual order pricing by 10 percent and increase orderprocessing and invoicing speed by 30 percent, for annual company savings of$220,000.
Urgency of the Training
New system to be delivered May 12 and available for training June 12; will goonline August 12. All order processing employees must be trained by August 12.
Current Training Population
47 order processors
6 order-processing supervisors
2 order-processing managers
3 information systems technicians
Potential Training Population
Based on turnover and projected sales, the following employees will be addedeach year for the next five years. All require training.
7 order processors
1 order-processing supervisor
1 order-processing manager
1 information systems technician
Frequency of Training
After initial training of current employees, all newly hired employees willhave to be trained before reporting to order-processing assignments. Due tosmall numbers of future trainees, consideration should be given to an initialgroup training course for current employees and a self-study version for latertraining.
Subject Review and Update
Subject should be surveyed annually and in-depth every two years. Also,procedures should be established to communicate any systems changes to thetraining department.
Required Results of the Training
Order processors can price products via their PCs at a rate of fifty perhour, with no more than a 2 percent error rate.
Excerpted from How to Identify Your Organization’s Training Needs: APractical Guide to Needs Analysis by John H. McConnell. Copyright Ó 2003 JohnH. McConnell. Published by AMACOM Books, a division of American ManagementAssociation, New York, NY. Used with permission. All rights reserved.
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