Time will tell what happened, but just what's in the public record raises learning concerns and several questions.
Leaders must explicitly communicate that uncivil, abusive behavior is thwarting their institutional objectives.
My guess is that GM’s silent communication system started with senior leaders becoming so pervasive that people understood these gestures as clearly as if they had heard them out loud.
The subtle way intent is communicated through behaviors like tone of voice, eye contact, facial expressions and body language, can diminish the productivity of others.
Leaders often focus on what’s expedient and a lower upfront money and time investment, as opposed to what method will most effectively address challenging learning problems.