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Articles by Stephen Paskoff

Implicit Bias, Explicit Results

September 19, 2014
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A single one-time dose of learning may raise awareness about bias, but it won’t permanently change habits.
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Why Culture Trumps Compliance

August 5, 2014
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To instill ethical behavior, organizations must provide incentives and encourage everyone to not only act properly but also to report violations.
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A Prescription to Stop Bullying

July 18, 2014
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Leaders must explicitly communicate that uncivil, abusive behavior is thwarting their institutional objectives.


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Fixing the Common Cultures at GM and the VA

July 1, 2014
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When problems do surface, employers must make time, focus their attention on actively listening, let complainants know how their concerns have been addressed, and follow up on open issues.
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The GM Nod and Salute: Legal Poisons at Work, Part 2

June 10, 2014
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My guess is that GM’s silent communication system started with senior leaders becoming so pervasive that people understood these gestures as clearly as if they had heard them out loud.


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Legal Poisons at Work

May 27, 2014
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The subtle way intent is communicated through behaviors like tone of voice, eye contact, facial expressions and body language, can diminish the productivity of others.


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The Awful Irony of Disruptive Behavior

May 9, 2014
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To prevent unacceptable conduct, the first step, of course, is to set standards and hold everyone accountable – no exceptions.
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No Quick Learning Fix For Bad Habits

April 22, 2014
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Leaders often focus on what’s expedient and a lower upfront money and time investment, as opposed to what method will most effectively address challenging learning problems.


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General Motors: Too Late for a Culture Shift?

April 7, 2014
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GM President Mary Barra expressed regret over the Cobalt’s safety issues; she stated that GM is now moving from a culture of cost containment to a culture of safety. 


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Rapid Culture Change Is Possible: The March Madness-April Fool’s Day Edition

March 25, 2014
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If your goal is to do the minimum but to give your organization defenses in case there’s ever a costly mistake, then here’s a road map to get you started. 


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