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Articles by Diane Filipowski

1992 Competitive Advantage Optimas Award Profile Federal Express

February 1, 1992
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FedEx meets its commitment to customer satisfaction through training, training and more training. Each employee's initial orientation period is followed by proficiency tests every six months and remedial training for those who need it. The program is also supported by training delivery using the latest technology and pay tied to proficiencies.
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1991 Service Optimas Award ProfileBRAllergan Inc

March 1, 1991
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Allergan's HR department has been structured and restructured to meet the demands of a growing business. Even HR professionals at Allergan don't have a name for the structure, but they have managed to sustain a function that's both centralized and decentr
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