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Articles by Dawn Gunsch

Games Augment Diversity Training

June 1, 1993
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Board games that address diversity issues help trainers introduce these topics to employees in a nonthreatening environment and provide an opportunity for discussion.
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How Motorola Enforces Its Drug-free Policy

May 1, 1993
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Motorola's drug policy is stated simply: "No use of illegal drugs; no use of legal drugs illegally." With the use of a database and random selection, employees will undergo drug screening at least once every three years.
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Training Prepares Workers for Drug Testing

May 1, 1993
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Before instituting a random drug-testing program for its 55,000 domestic workers, Motorola trained supervisors to educate their subordinates about the program and manage their concerns.
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Employees Have Other Options for Improving Their Skills

March 1, 1993
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GM aids its employees, after a plant closure, by offering them a chance to increase their education. Employees who aren't prepared to participate in a traditional educational program are offered enrollment in a GM-and-UAW-sponsored Skill Center on-site at the closed plant.
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Laid-off Workers Hone Job Skills

March 1, 1993
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Employees who lost their jobs when their GM plant closed are using an on-site training center to develop the skills they'll need in the job market.
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Other Programs Also Address Retention

February 1, 1993
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Manor Care Inc. improves its retention of experienced workers by overhauling its benefits program.
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Benefits Program Helps Retain Frontline Workers

February 1, 1993
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Manor Care has developed a benefits program that rewards for length of service and reduces the financial burden on lower-paid employees.
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Benefits Leverage Hiring and Retention Efforts

November 1, 1992
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Starbucks Coffe Co. offers benefits ranging from health insurance to stock ownership to part-time employees—and values the investment.
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Customer Service Focus Prompts Employee Exchange

October 1, 1992
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When Kodak learned from First Chicago Bank that it needed to better understand customer needs, it initiated an employee-exchange program that helped both companies gain fresh insight.
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