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Articles by Sarah Fister Gale

Tracking Learning Impact

September 18, 2003
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For Circuit City, e-learning returned its investment within months.
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Nurturing the Entrepreneurial Spirit

September 18, 2003
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At RSA, associates are in charge of pursuing their own development.
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Are the Bookstores Actually Different

September 18, 2003
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A customer goes into Borders and Barnes & Noble to see whether the differences the two companies talk about really exist.
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Huge Profits by Year Three

September 18, 2003
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This year, the company projects a return of $9 million because of Six Sigma.
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Six Sigma Is a Way of Life

September 18, 2003
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The company has trained 80 active black belts.
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Fast-Tracking Culture Change

September 18, 2003
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Vanguard's Rich Luzzi says "We are creating better leaders" through the Six Sigma program.
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Quality Program Begins With Hiring

September 18, 2003
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They're hiring about 100 fewer service techs per month, which amounts to a savings of about $7 million a year.
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Blended Formats Engage all Learners

September 18, 2003
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Grant Thornton, a Chicago company, needed managers to be champions because they're the ones who will get employees to use the learning.
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Be Honest, Even If It Hurts

September 18, 2003
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If they could do it over, they'd let employees know earlier on what was up.
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Big Corporation Embraces Quirky Culture

September 18, 2003
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Ravenswood has gratefully adopted some of Constellation's structure and formality.
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