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Articles by Sarah Fister Gale

A Bookstore Battle

July 31, 2003
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Trying to make your company stand out from your competitor? You’ll want to take a look inside Borders and Barnes & Noble, whose senior management operate with different business philosophies and recruit employees with passions that support the uniqueness of each enterprise.
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Software and Streaming Videos Let Companies Capture the Unwritten

July 2, 2003
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After years of searching, George Faulkner at Kaiser Electroprecision found a way to inexpensively record critical knowledge held by a few key employees.
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Phased Retirement

July 1, 2003
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Pension laws still present problems, but some organizations--and older workers--are finding informal ways to make phased retirement a reality. Some employers are even targeting retired seniors in recruiting campaigns.
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Taxing Situations for Expatriates

May 29, 2003
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The financial implications of overseas assignments are so complex that it's a wonder companies send anyone over the border. These three companies did it right.
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Building Frameworks for Six Sigma Success

May 2, 2003
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Trendy quality initiatives usually fade before they can turn a profit. Six Sigma is different, say three companies that have trained employees to use this system of process improvement.
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Putting Job Candidates to the Test

April 1, 2003
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Accurate assessments can reduce interviewing time and ensure that bad candidates don't slip through. Here's how three companies made pre-employment tests work.
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Making E-Learning More Than Pixie Dust

March 5, 2003
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An e-learning program can be a cost-effective alternative to classroom training, but it also can be a huge waste of time and money if it's not implemented correctly. Three organizations show how to do it right.
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Memo to AOL Time Warner Why Mergers Fail

January 30, 2003
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Corporate marriages can be colossal trouble--just ask departing AOL chairman Steve Case. Three case studies show what merging companies did to make their disparate cultures mesh.
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Three Stories of Self-Service Success

December 31, 2002
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HR fights back against paperwork, expense, and errors by instituting employee and manager self-service systems. Most employees love it immediately. It might take the managers a little longer to adjust.
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