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Articles by Sarah Fister Gale

Selling Wellness to High-Risk Workers

November 28, 2002
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Ten percent of employers consume the vast amount of health-care costs. But there are effective ways to get employees to improve their own health.
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Incentives and the Art of Changing Behavior

October 29, 2002
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If you want people to take on new roles, or act differently, it helps if your reward the new behavior. Here's how three companies reward the employees who made change work.
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Buidling Leaders at All Levels

October 17, 2002
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Companies that have a network of leaders throughout the organization are the ones most likely to thrive.
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For ERP Success, Plan on a Culture Change

September 3, 2002
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Enterprise Resource Planning software isn't something you just slap into your system. It prompts major culture-change issues, as these three companies found.
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Starting From Scratch With a Generic ERP

September 3, 2002
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Every course was designed to address the importance of each transaction, not just how to execute it.
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Learning from Past ERP Mistakes

September 3, 2002
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The old way took four to six weeks to be completed; now it takes 48 hours.
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Communication Is Key for ERP

September 3, 2002
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Patrick Keebler and four trainers conducted 120 classes in 19 days.
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Three Ways to Train for Call-Center Success

August 8, 2002
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For many organizations, call-center representatives are the only human contact that customers ever have with the company.
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Measuring the ROI of E-learning

August 8, 2002
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It isn’t always easy to prove the worth of digital learning. Here are three companies that learned how to quantify results.
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E-Learning Builds Customer Loyalty

August 8, 2002
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Reynolds and Reynolds can't imagine trying to get its staff up to speed on its products using stand-up trainers.
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