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Articles by Sarah Fister Gale

Three Ways to Train for Call-Center Success

August 8, 2002
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For many organizations, call-center representatives are the only human contact that customers ever have with the company.
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Measuring the ROI of E-learning

August 8, 2002
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It isn’t always easy to prove the worth of digital learning. Here are three companies that learned how to quantify results.
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E-Learning Builds Customer Loyalty

August 8, 2002
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Reynolds and Reynolds can't imagine trying to get its staff up to speed on its products using stand-up trainers.
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More Training for Less Money

August 8, 2002
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The State of Oregon is seeing people in training that it hasn't seen in a long time, because for the first time, attending training is convenient.
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Proving 900 Percent ROI

August 8, 2002
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The ROI for e-learning internally at Cisco is 900 percent per course.
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Three Ways to Build Recruiter Relationships

July 27, 2002
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A small, medium and a large company talk about how HR and recruiters are working well together.
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Three Companies Cut Turnover with Tests

July 19, 2002
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Evaluating candidates’ personalities as well as job skills greatly improves recruiters’ odds of making successful hires, which reduces their corporate turnover rates.
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Small Rewards Can Push Productivity

July 15, 2002
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Small gifts that symbolize your appreciation can have a surprising impact on employee satisfaction and performance, carrying more weight even than cold cash.
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Three Ways to Deliver Investment Education

July 15, 2002
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Lucrative retirement benefits are supposed to help you attract and retain thebest people. But if employees don’t understand how to invest them, howvaluable are they?
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A Recruiter Explores the Intangibles

July 2, 2002
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The recruiter for the small business Point2Point made an effort to understand the company's needs.
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