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Articles by Sarah Fister Gale

Hiring Tellers Strong Ethics a Must

March 20, 2002
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Any teller who gets hired at Randolph-Brooks Federal Credit Union must first take a 100-question personality test.
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Looking for Team Players

March 20, 2002
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Turnover rates for hourly employees at Outback Steakhouse range from 40 to 60 percent annually. That’s impressive in an industry where rates of 200 percent aren’t uncommon.
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Wanted Relationship Builders

March 20, 2002
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New Horizons' online pre-employment test allows HR to spend more face-to-face time with those most likely to succeed.
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Custom Training Meets Client Needs

March 1, 2002
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Telvista has to train groups of reps to specialize in specific types of calls, based on the client's products, services, and support offerings.
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Happy Reps Make Happy Customers

March 1, 2002
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Boise's new hires may spend eight weeks or more in training before dealing directly with customers.
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Praise and Coaching Keep Reps Happy

March 1, 2002
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Time Warner Cable puts all of the customer-service division's supervisors through behavioral-interviewing training.
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Generations Program Helps Busy Professionals

February 21, 2002
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Holloran & Sage diversity reps help employees research cultural or work/life questions.
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CEO Is a Product of Diversity

February 21, 2002
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Diversity programming at The Oath focuses on services that are customized to fit the personal needs of employees and clients.
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CEO Is a Product of Diversity

February 21, 2002
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Diversity programming at The Oath focuses on services that are customized to fit the personal needs of employees and clients.
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Diversity as a Recruitment Strategy

February 21, 2002
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United Technologies Corporation's diversity programs include mentoring, forums for women and minorities, and training.
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