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Articles by Sarah Fister Gale

Celebrating Customer Service

May 20, 2002
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USC didn't want the focus of its recognition program to be on money. "It's not about the value of the gift, it's about the value of the thanks."
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Rewards for Time iNot-i Taken Off

May 20, 2002
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To combat the personal-day exodus at the end of the year, Educational Testing Service rewards its people for not using their sick days.
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Family-Style Planning

April 23, 2002
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To support their new 401(k) program, Penna Flame developed a partnership with a local bank to host on-site seminars and investment workshops.
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Seminars and Wills on Wheels

April 23, 2002
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At Eddie Bauer, investment education is part of a larger initiative to removethe hurdles from employees’ lives so they can focus completely on their work.
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When Guidance Isn't Enough

April 23, 2002
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When Teco Energy decided to migrate from an annuity-based plan to apension-equity plan, it became clearthat employees would need considerable help understanding their options
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Hiring Tellers Strong Ethics a Must

March 20, 2002
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Any teller who gets hired at Randolph-Brooks Federal Credit Union must first take a 100-question personality test.
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Looking for Team Players

March 20, 2002
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Turnover rates for hourly employees at Outback Steakhouse range from 40 to 60 percent annually. That’s impressive in an industry where rates of 200 percent aren’t uncommon.
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Wanted Relationship Builders

March 20, 2002
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New Horizons' online pre-employment test allows HR to spend more face-to-face time with those most likely to succeed.
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Custom Training Meets Client Needs

March 1, 2002
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Telvista has to train groups of reps to specialize in specific types of calls, based on the client's products, services, and support offerings.
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Happy Reps Make Happy Customers

March 1, 2002
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Boise's new hires may spend eight weeks or more in training before dealing directly with customers.
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