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Articles by John F. Milliman, Robert A. Zawacki, Brian Schulz, Sally Wiggins and Carol A. Norman

Customer Service Drives 360-Degree Goal Setting

June 1, 1995
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Companies such as Federal Express and Digital Equipment Corp. are running circles around their employees. But the good news is that by tying individual goals to customer expectations, the employees are more likely to meet their performance standards.
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Companies Evaluate Employees From All Perspectives

November 1, 1994
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The days of traditional supervisor-subordinate performance evaluations are numbered. Companies are turning to 360-degree appraisals-which pool feedback from both internal and external customers-to receive a broader, more accurate perspective on employees.
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