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Articles by Samuel Greengard

IDS Financial Services Reengineers To Reduce Turnover, Improve Customer Service

December 1, 1993
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IDS formed a reengineering committee, which included 30 rank-and-file employees from all sections of the company. Their task? A 14-month assignment to study problems and suggest radical improvements.
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Reengineering Out of the Rubble

December 1, 1993
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As new technologies change building codes for corporate structures, firms scramble for radical new work designs. It's called reengineering, and it's not just slashing jobs or automating existing processes. It's a golden opportunity to rebuild and shape the future.
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How to Create the Corporate Reengineering Committee

December 1, 1993
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Those who have been through reengineering say one of the keys is to provide expertise early on. That means helping design an effective interviewing process, sitting in on actual interviews, and creating a system to help determine who would best fit the requirements.
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HR's Role in an Effective Downsizing

November 1, 1993
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Experts say that there are a few basic steps that HR professionals can take to make a downsizing work.
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Don't Rush Downsizing Plan, Plan, Plan

November 1, 1993
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Downsizing in a financial crisis often fails to produce the intended bottom-line gains. Instead, build a payroll-reduction strategy addressing both financial and HR issues while the P&L statement is still healthy.
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How Technology Is Advancing HR

September 1, 1993
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Technology is improving HR's performance in such areas as training, benefit administration and recruitment while reducing HR's time on menial tasks and saving thousands of dollars. However, HR professionals need toknow how this new technology works to use it effectively.
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Interactive Satellite Learning Improves Training Programs

September 1, 1993
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Video conferencing and satellite classrooms are nothing new. For the last decade, many of the U.S.'s largest companies have used these capabilities to keep employees informed on corporate events and to teach them new skills. However, satellite learning now is going interactive, and the capabilities are downright staggering.
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Employees Who Steal from Customers

April 1, 1993
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For years, companies have caught bank employees, stockbrokers, attorneys, private investigators and retail clerks stealing from customers. The negative publicity can be bad enough, but such acts bring into serious question the competence of the HR department or the person responsible for hiring the individuals.
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Theft Control Starts with HR Strategies

April 1, 1993
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Employee theft costs U.S. companies $40 billion annually. HR executives are winning the war against crime using benefits plans, recognition programs, pre-employment testing and clear rules for discipline.
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Employees Steal from Super-markets as a Way To Get Even

April 1, 1993
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When it comes to employee theft, supermarkets are among the hardest-hit of all businesses. Clearly some feel disenfranchised and exploited. Says one employee, "During the last couple of years, the company has kept raising the standards and cutting back on the hours allotted to keeping those standards up. If you don't work off the clock, the job won't get done. Some people steal as a way to get even."
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