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Articles by Michelle Rafter

An Inside Job At CNA

In early 2003, CNA's management ordered a complete overhaul. First on the to-do list: bring recruiting in-house. The company coached hiring managers to work strategically with recruiters so that hiring needs are met. The results: CNA's recruiting team filled 2,000 new positions and saved $3.5 million last year. It aims to hire 2,000 more people this year.
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Screening Out Bad High-level Hires

Organizations that once considered a recruiter's recommendation, interviews with senior staff, and some sold references and perhaps a good skills test are now requiring the finalists for top-tier jobs go through even more vetting. Blame it on the fear factor.
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