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Articles by Michelle Rafter

Shareholders Demand Better Window Into Succession

June 18, 2010
Historically, the SEC treated CEO succession planning as ordinary business matters—information that companies weren't required to share with shareholders. But in an October 2009 legal bulletin, the agency reversed its position, saying that 'recent events' underscored the importance of a board's role in choosing a company's top executive.
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The Hive Mind at Work

May 13, 2010
When Michael O'Malley discusses the hive mind, he’s not speaking figuratively. A social psychologist, Yale University Press editor and longtime beekeeper, O'Malley applied his apiarian knowledge to management practices in The Wisdom of Bees: What the Hive Can Teach Business About Leadership, Efficiency, and Growth.
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Microsoft Does a Benefits Tech Makeover

December 11, 2009
In the face of rising costs, a maturing workforce and a wide range of benefit offerings, the company’s HR delivery team viewed a unified employee benefits portal as critical to managing Microsoft’s 100-percent-employer-paid health care benefits.
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Some EAPs Find That Online Therapy Clicks With Clients

November 2, 2009
Internet-based counseling and behavioral health services are finding their way into company employee assistance programs alongside in-person and telephone-based therapies. The services use a variety of Internet-related platforms, including e-mail, instant messaging, live chat and, in some cases, Skype video calls or other Internet-based videoconferencing.
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Appeal of Gift Cards Expiring

September 30, 2009
Gift cards have long been a staple of employee recognition programs. But then came high-profile bankruptcies of well-known retailers and criticism of the profits that vendors make from gift-card “breakage”—the term for cards that are sold but not used.
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