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Articles by Michelle V. Rafter

Promise Fulfilled

September 15, 2005
A Canadian bank's partnership with Electronic Data Systems is a testament to how Human Resources Outsourcing is living up to its pledge of freeing HR Departments from workaday tasks to focus on strategic issues.
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Adventures in Outsourcing

June 2, 2005
BP's trailblazing 1999 pact with Exult has had its successes, but it also serves as an object lesson in how not to carry out an HR outsourcing deal--and illustrates how much the landscape has changed.
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