Jerks are bad, so we rationalize that people who have low assertiveness can make better teammates.Read More
Quality leaders give birth to more managers per capita than average leaders. You know this is true, but you’ve never tried to measure it.Read More
Glassdoor is growing up, candidates are using it, and smart HR/recruiting leaders are starting to experiment with diverting funds in that direction.Read More
Welcome to the wonderful world of your company’s jobs being aggregated — and monetized.Read More
To drive results, create an environment where managers are pushing for more performance in a consistent yet humane way.
Buried somewhere in Cubeville, USA (your company), is the dirty little secret: Some employees have 'it,' and some don’t. Regardless of the job they’re in.Read More
Ambition is exactly what a large percentage of your employees don’t have. And that should be OK.Read More
At some point, you have to decide if there’s a better way to manage a workforce than just trading call center workers every 12 months with other call centers in your area by paying $12 an hour.Read More
The white people with the most interesting things to say in any situation involving race are the ones who shut up.
If you were forced to only talk about five things with your employees during the course of a year, what would those things be?Read More