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Articles by Patrick Kiger

Motivation, Mockery and the Power Business Ballad

As far back as 1915, businesses used corporate songs as team-building and motivational tools. Today, the tradition continues, sometimes spontaneous and on the cheap, but sometimes in team-building events supported by musician-motivators who—for fees of up to $100,000—will coach workers to write and perform songs extolling everything from a product launch to a company’s core principles. In the age of YouTube and MP3 trading, however, there’s always the possibility that what seemed like harmless fun at last month’s management retreat will become tomorrow’s Internet ignominy.
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The Baldrige Standard

April 1, 2008
In its culture reinvention process, Crouse chose to utilize the Baldrige performance-excellence criteria as a framework. Here are its seven key areas of focus, adapted from the Institute of Standards and Technology’s Baldrige National Quality Program Web site
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Healing from the Inside

April 1, 2008
Bankrupt Crouse Hospital calls on employees at all levels to fix its ailing culture and secure the organization’s financial future. In emerging from bankruptcy, the hospital used its reorganization not only to fix its finances, but also to reinvent its culture.
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Adoption Benefits Find a Home in Corporate America

January 8, 2008
While the medical bills from childbirth have long been covered by corporate health plans, it wasn’t long ago that employees who chose to adopt children were pretty much on their own in terms of coping with the cost. But today, companies that do offer adoption benefits are rapidly becoming the rule rather than the exception.
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