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Articles by Patrick Kiger

Dealing with Disaster

November 1, 2004
Effective disaster response requires careful planningand attention to seemingly insignificant details. Italso requires improvisation and a willingness to bend rules and bust budgets, if necessary. Here is how Florida workforce leaders preserved their businesses and supported workers in the midst of devastation.
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The Art of the Apology

October 1, 2004
Business, to borrow a phrase from Love Story author Erich Segal, means never having to say you're sorry. But that thinking is changing, as some companies teach employees when and how to apologize. The right amount of contrition can significantly reduce the cost of settling lawsuits, and may even convince unhappy customers, irked business partners or resentful ex-employees not to sue at all.
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Double Vision

October 1, 2004
Bush says the market is improving. Kerry says it's troubled. The candidates offer similarly contrasting proposals for job creation. Get a rundown of the candidates’ positions on four job-related issues: 1.) Tax policies that would increase employment2.) Education and skills training3.) Partnerships with employers 4.) Offshoring The two candidates have different opinions on many labor and tax issues, though both generally support free-trade policies.
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Clone of Les Hayman's Excellent Adventure

September 8, 2004
SAP's chief officer of global human resources is having a grand time reshaping the software giant's workforce strategy, jettisoning programs he found irrelevant, totally overhauling the corporate training program and telling his 500-member staff that they should spend more time in jobs outside their specialty so they can learn what sort of help other departments need. On his agenda: the creation of a standardized measure of human capital that could go into a balance sheet.
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Pension Pain for Multinationals

September 3, 2004
Aggrieved workers are taking to the streets in Toulouse, Milan and Berlin to protest proposed reforms in Europe's troubled public pension systems. European governments, in turn, are looking to private employers, including U.S.-based multinationals, to assume more responsibility for retirement costs. Consultants warn that the demographic time bomb in Europe may increase labor costs to the point where it could become difficult to do business in some countries at all.
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Les Hayman's Excellent Adventure

July 30, 2004
SAP's chief officer of global human resources is having a grand time reshaping the software giant's workforce strategy, jettisoning programs he found irrelevant, totally overhauling the corporate training program and telling his 500-member staff that they should spend more time in jobs outside their specialty so they can learn what sort of help other departments need. On his agenda: the creation of a standardized measure of human capital that could go into a balance sheet.
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Forget What You’ve Heard Come Work for Us

May 25, 2004
As the experience of MCI--formerly WorldCom--shows, even a company that has had a bad reputation can recruit thousands of employees. It’s all a matter of being open and honest about the company’s problems and finding employees who will thrive in a company that’s changing rapidly.
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A Case For Child Care

April 1, 2004
While many employers steer clear of providing child care and are leery of the cost, complications and regulation, others are examining the matter in a new light. Abbott Laboratories, IBM and Procter & Gamble have developed cost-effective models for analyzing and meeting employees' child-care needs. The motivation is not humanitarian or altruistic. Some companies now regard child care as something they must do to be competitive.
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