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Articles by Jeremy Smerd

India's New Bargain

August 17, 2007
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Workforce Management reporter Jeremy Smerd recently traveled to India to report on the changing nature of workforce management issues in a nation that has become nearly synonymous with outsourcing. This three-part series examines how India’s outsourcing industry is evolving.
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'Bench' Warmers Often Lack Experience

August 17, 2007
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In India, companies develop a “bench,” because employees, like athletes, must be ready to sub in at a moment’s notice. But since companies require employees to work on a project for as long as a year and a half before moving on to something new, an employee can face months on the company bench with¬out ever actually working.
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The Right Profile for Worker Loyalty

August 17, 2007
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Recruiting and retention experts in India believe employees who comes from a family of little wealth and grew up in a smaller city where opportunities were limited, are more loyal to their companies. Hiring them is a ticket to lower turnover.
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Firms Ratchet Up Efforts to Boost Security

August 17, 2007
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Security is a huge concern in India and is taken seriously by both client and vendor, since Indian companies win contracts that give them access to a client’s proprietary information. Clients often perform random security audits on their Indian vendors.
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Breaking the Taboo of Firing

August 17, 2007
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A sign that Indian human resource executives have embraced global business practices is not their ability to recruit and train employees but their willingness to fire them.
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Rising in the East

August 17, 2007
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As India’s outsourcing industry moves into performing higher-level work, companies are confronting formidable workforce challenges and waging a battle of hearts and minds to convince their overseas clients that they can be critical business partners.
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Fine-Tuning Pay for Performance

August 7, 2007
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Individual companies have run into problems implementing pay-for-performance projects, in which doctors are paid not on the quantity of care provided, but its quality. Now, however, a number of employers are banding together to see if stronger numbers can make the approach work.
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Supplying Second Opinions

July 10, 2007
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Some companies are providing employees with the option of getting a second opinion from a company that specializes in them. Sometimes diagnoses change and different treatments are offered—and employers can save money.
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Educating Patients to Protect Themselves

June 22, 2007
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Some employers are trying to change the health system to prevent medical errors from occurring. Others may opt to provide employees with tools that will help them make better decisions about their medical care.
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No Minor Mistake Doctor's Error, Your Expense

June 22, 2007
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Preventable medical errors cost employers billions of dollars a year. Now, some firms are standing up to the medical establishment, saying they'll refuse to pay for botched treatment and demanding high standards of care and safety.
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