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Articles by Jeremy Smerd

India's New Bargain

August 17, 2007
Workforce Management reporter Jeremy Smerd recently traveled to India to report on the changing nature of workforce management issues in a nation that has become nearly synonymous with outsourcing. This three-part series examines how India’s outsourcing industry is evolving.
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'Bench' Warmers Often Lack Experience

August 17, 2007
In India, companies develop a “bench,” because employees, like athletes, must be ready to sub in at a moment’s notice. But since companies require employees to work on a project for as long as a year and a half before moving on to something new, an employee can face months on the company bench with¬out ever actually working.
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Rising in the East

August 17, 2007
As India’s outsourcing industry moves into performing higher-level work, companies are confronting formidable workforce challenges and waging a battle of hearts and minds to convince their overseas clients that they can be critical business partners.
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Fine-Tuning Pay for Performance

August 7, 2007
Individual companies have run into problems implementing pay-for-performance projects, in which doctors are paid not on the quantity of care provided, but its quality. Now, however, a number of employers are banding together to see if stronger numbers can make the approach work.
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Supplying Second Opinions

July 10, 2007
Some companies are providing employees with the option of getting a second opinion from a company that specializes in them. Sometimes diagnoses change and different treatments are offered—and employers can save money.
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