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Articles by Ed Frauenheim

Zappos' 10 Core Values

September 25, 2009
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Zappos calls its culture its biggest asset, and the firm manages as if it means it. About 50 percent of an employee’s performance review is based on how well he or she embodies the 10 values.
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High-touch vs. High-tech

September 25, 2009
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While both Zappos and Amazon win praise for their customer service, their approaches to it couldn’t be more different.
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Sharing 'Insights' on Happiness

September 25, 2009
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Zappos’ budding effort to share its management gospel is slated to continue despite Amazon’s planned takeover of the eclectic, fast-growing retailer.
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Despite Acerbic Posts, HR Blogger Joel Cheesman Insists He Has Mellowed

September 4, 2009
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The author of the well-known recruiting industry blog Cheezhead, he's not impervious to the barbs that have been thrown at him in the course of running a site that's both praised and panned by the HR community.
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Making the Case for Training

August 11, 2009
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Proving the value of employee training in hard numbers has been difficult.
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A (Weary) Champion for Employee Investment

August 11, 2009
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Laurie Bassi's research shows the link between investments in employee training and company success. But the HR and investment communities don't seem to care.
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Looking Beyond Training Budgets

August 11, 2009
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Size matters when it comes to training budgets. But it's not the only thing to consider, experts in the field agree.
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Learning From a Chinese Tragedy

July 31, 2009
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